These Terms and Conditions set out the basis on which our removal services are provided to private and business customers. By requesting, booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.
In these Terms and Conditions, the following expressions have the meanings indicated:
1.1 Company means the removal service provider supplying removal and related services.
1.2 Customer means the person, firm or organisation requesting or receiving the services.
1.3 Services means household, office or commercial removals, packing, loading, transportation, delivery, storage, and any associated services agreed in writing.
1.4 Goods means all items that are to be packed, moved, transported, stored or otherwise handled by the Company on behalf of the Customer.
1.5 Service Area means the primary operating locations of the Company, including Knightsbridge and surrounding districts, together with any other areas agreed by the Company.
1.6 Contract means the legally binding agreement between the Company and the Customer made in accordance with these Terms and Conditions.
2.1 The Company provides removal and associated services for domestic and commercial customers, including but not limited to packing, loading, transportation, unloading and, where agreed, unpacking.
2.2 The exact scope of the Services will be set out in the quotation or booking confirmation and may include additional work only where expressly agreed and confirmed by the Company.
2.3 The Company reserves the right to refuse to move or handle any items which, in its reasonable opinion, may pose a risk to property, vehicles, personnel, third parties or the environment, or which may breach any applicable laws or regulations.
3.1 The Customer may request a quotation by providing accurate information regarding the collection and delivery addresses, access conditions, property type, number and nature of items, service dates and any special requirements.
3.2 Quotations are normally based on the information supplied by the Customer. If that information is incomplete, inaccurate or changes, the Company may adjust the quotation, charge additional fees or, if necessary, decline to carry out the Services.
3.3 A booking is only confirmed when the Company has issued a written or electronic booking confirmation and, where required, the Customer has paid any applicable deposit.
3.4 The Customer is responsible for checking the booking confirmation carefully and notifying the Company promptly of any errors or omissions. If the Customer does not raise a query before the service date, the details in the booking confirmation will be deemed correct.
3.5 Service dates and times are offered subject to availability. The Company will make reasonable efforts to accommodate the Customer’s preferred schedule, particularly for moves within the Knightsbridge area and other local districts, but does not guarantee specific time slots unless expressly agreed.
4.1 Unless otherwise stated, quotations are provided free of charge and are normally valid for a limited period, as stated on the quotation. After that period the Company may revise or withdraw the quotation.
4.2 Prices are based on the description of Goods and Services provided by the Customer, anticipated labour and vehicle requirements, distances involved, travel time and any known access constraints at the addresses concerned.
4.3 The Company may increase the price if:
a the Customer requests additional services or changes to the move details after the quotation is issued.
b the actual services required differ from those described at the quotation stage.
c there are unforeseen difficulties such as restricted access, waiting times, parking limitations, road closures, or the need for extra staff or equipment.
d the move includes items that are significantly heavier, more fragile or more complex to handle than indicated.
4.4 Unless stated otherwise, prices do not include duties, tolls, ferry costs, parking charges, congestion or emission zone charges, or fees levied by third parties. These may be charged additionally where applicable.
5.1 The Company may require a deposit to secure the booking. The amount and payment deadline will be notified to the Customer at the time of booking.
5.2 Unless otherwise agreed in writing, all charges are payable in full no later than the commencement of the Services or, in the case of business customers with agreed credit terms, within the agreed payment period.
5.3 The Company accepts payment by the methods specified in the quotation or booking confirmation. The Customer is responsible for ensuring that payment is made in cleared funds by the due date.
5.4 If the Customer fails to pay any amount when due, the Company may:
a suspend or cancel the Services.
b withhold delivery of Goods until all outstanding sums are paid.
c apply interest on overdue sums at the statutory rate permitted under applicable law, accruing daily until payment is made in full.
5.5 All sums payable to the Company are exclusive of any applicable taxes or charges that may be imposed by law, which the Customer shall also be responsible to pay.
6.1 The Customer must:
a ensure that they are legally entitled to move the Goods and that the Goods do not include prohibited or unlawful items.
b arrange suitable parking and access at both collection and delivery addresses, including any required permits or authorisations.
c provide clear instructions and contact details for the day of the move, and remain available or represented at all relevant times.
d properly pack and secure all items where the Customer has not requested a packing service, using appropriate materials and methods.
e remove and safely disconnect any appliances, unless otherwise agreed, ensuring that gas, water and electrical supplies are properly isolated by a qualified person where required.
6.2 The Customer must not include in any Goods:
a items of a hazardous, explosive, corrosive, flammable or toxic nature.
b live animals or plants, unless expressly agreed.
c perishable or temperature-sensitive goods.
d items of exceptional value, including but not limited to jewellery, watches, precious metals, money, important documents, antiques or fine art, unless they have been declared and specifically accepted in writing by the Company.
6.3 The Customer will be liable for any loss, damage, injury or expense arising from the inclusion of prohibited items in the Goods, whether or not the Company has been informed of their presence.
7.1 The Customer must ensure that suitable parking is available close to the property at both collection and delivery locations. Any parking charges, penalty notices or related costs incurred as a result of inadequate arrangements may be charged to the Customer.
7.2 The Customer should inform the Company in advance of any access restrictions, narrow streets, height limits, internal stairs, lifts, or other issues that may affect the Services, particularly in densely populated areas.
7.3 The Company will make reasonable efforts to complete the Services within any agreed time frames, but shall not be liable for delays caused by factors outside its reasonable control, including traffic, weather conditions, road closures, mechanical failure, or actions of third parties.
7.4 If delays occur for reasons attributable to the Customer, including lack of access, building works or waiting for keys, the Company may charge additional waiting time or rearrangement fees.
8.1 The Customer may cancel or postpone the booking by giving written or electronic notice to the Company.
8.2 The Company may apply the following charges for cancellations or postponements by the Customer:
a if more than a specified number of working days notice is given before the service date, any deposit may be refunded or transferred at the Companys discretion.
b if short notice is given, a percentage of the quoted price may be charged to cover allocated resources and lost opportunities.
Specific notice periods and charges will be set out in the quotation or booking confirmation.
8.3 The Company reserves the right to cancel the Services if:
a the Customer fails to pay any required deposit or charges when due.
b the Company reasonably believes that the Services may be unsafe, unlawful or materially different from those originally agreed.
c circumstances beyond the Companys control make it impossible or impractical to perform the Services.
8.4 In the event of cancellation by the Company for reasons other than the Customers default, any deposit or prepayment received for unperformed Services will normally be refunded, and this shall be the Companys sole liability in respect of such cancellation.
9.1 The Company will exercise reasonable care and skill in providing the Services and handling the Goods.
9.2 The Companys liability for loss of or damage to Goods, whether arising from negligence, breach of contract or otherwise, shall be limited to a reasonable sum per item or per consignment, as set out in the quotation or booking confirmation, unless a higher value is agreed in writing and any additional charge for extended liability or insurance is paid.
9.3 The Company shall not be liable for:
a loss or damage arising from inherent defects, pre-existing conditions, natural deterioration, or the fragile nature of certain items.
b damage to furniture or items that are not adequately packed by the Customer.
c damage or loss resulting from the Customer not securing valuables or failing to separate items intended for personal transport.
d indirect or consequential loss, including loss of profit, loss of use, loss of opportunity or emotional distress.
9.4 The Company does not accept liability for any damage to the internal or external parts of premises, driveways, paths or access routes, unless such damage is directly and solely caused by the Companys negligence and could reasonably have been avoided.
9.5 If the Customer or a person acting on their behalf assists in any way with the Services, they do so at their own risk, and the Company shall not be liable for injury or damage arising from such participation.
9.6 Nothing in these Terms and Conditions shall exclude or limit the Companys liability for death or personal injury caused by its negligence, fraud, or any other liability which cannot lawfully be excluded or limited.
10.1 The Customer must inspect the Goods and premises as soon as reasonably possible after completion of the Services.
10.2 Any visible loss or damage must be notified to the Company in writing or by electronic communication as soon as reasonably practicable and in any event within a reasonable period stated in the quotation or booking confirmation. The notice should provide reasonable details of the alleged loss or damage.
10.3 If the Customer fails to provide notice within the specified time, the Company may not be liable for any such loss or damage unless the Customer can show that it was not reasonably possible to notify earlier.
10.4 The Customer must allow the Company, its insurers or representatives a reasonable opportunity to inspect the alleged damage and investigate the circumstances before any repairs or disposal are undertaken.
11.1 The Company is not a general waste carrier and will only remove items for disposal where this has been expressly agreed as part of the Services and is compliant with applicable waste management regulations.
11.2 The Customer must not present for removal any prohibited or hazardous waste, including chemicals, solvents, asbestos, medical waste, gas bottles, fuel, paint or other controlled substances, unless the Company has specifically agreed in writing and holds the relevant authorisations.
11.3 Where disposal services are provided, the Company will take reasonable steps to ensure that items are taken to an authorised facility or otherwise handled in accordance with applicable regulations.
11.4 The Customer is responsible for any penalties, costs or claims arising from the inclusion of inappropriate, hazardous or unlawful waste among the Goods, whether or not the Company was made aware of their presence.
12.1 If the Company agrees to store Goods on behalf of the Customer, additional storage terms may apply and will be incorporated into the Contract.
12.2 Storage charges will accrue from the date the Goods are placed into storage until the date they are removed. All storage fees and related charges must be paid in accordance with the agreed payment terms.
12.3 The Customer is responsible for insuring Goods while in storage unless the Company has expressly agreed to provide insurance or extended liability cover.
13.1 The Company may maintain insurance cover appropriate to its business and may offer additional protection or extended liability for specific moves on request, subject to payment of any applicable charge.
13.2 It is the Customers responsibility to ensure that the level of cover provided under any policy or extended liability arrangement meets their needs. The Customer may obtain additional insurance from their own provider if desired.
14.1 The Company will collect and process personal data relating to the Customer for the purposes of providing the Services, managing the Contract, handling payments, and, where appropriate, meeting legal or regulatory obligations.
14.2 Personal data will be handled in accordance with applicable data protection laws. The Company will not sell or unlawfully disclose personal data to third parties, but may share it with insurers, agents, subcontractors and other parties involved in delivering the Services or enforcing the Contract.
15.1 The Company may, at its discretion, subcontract all or part of the Services to reputable third parties. The Company remains responsible for the proper performance of the Contract where subcontractors are engaged.
15.2 These Terms and Conditions shall apply to any Services performed by a subcontractor on behalf of the Company.
16.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the matter with the Company as soon as possible so that it can be investigated and, where appropriate, remedied.
16.2 The Company will endeavour to respond to complaints promptly and to seek a fair and reasonable outcome in accordance with these Terms and Conditions.
17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.
18.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court or competent authority, such provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.
18.2 The Contract is between the Company and the Customer. No other person shall have any rights to enforce its terms.
18.3 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that right or remedy.
18.4 These Terms and Conditions, together with the quotation and booking confirmation, constitute the entire agreement between the parties in relation to the Services and supersede any prior representations, statements or understandings, whether oral or written.
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| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
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